Frequently Asked Questions
What are the delivery rates and times?
The order is processed and shipped by Colissimo Domicile, without Signature, within 48 hours then delivered to your home within 48 hours, or 4 days maximum.
Delivery is free for orders of 2 or more products, only in mainland France.
The price is €5 for mainland France and varies for the rest of the world depending on the destination.
Where are our warehouses located?
Our warehouses and offices are located in Montataire, in the Oise (60 - France)
How do I track my package?
As soon as it is shipped, you will be notified and you will receive a Colissimo tracking number. You can track your package on the Colissimo website: HERE.
What to do if you receive a damaged item?
This is a fairly rare situation because our packages are properly packaged. But if this happens to you, simply send us an email with a photo of the product to: contact@huiledefourmis.com. We will find a solution together depending on the situation.
Do you have a withdrawal policy?
We do our best to resolve any issues our customers may have with their items. If you still wish to receive a refund on your order, we can of course issue a refund, provided the request is made within 14 days of the delivery date and the product(s) in question are unused and returned to our warehouse at your expense.